Refund policy

Return & Refund Policy

Thank you for shopping with Shan Sweets & Restaurant.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our Return & Refund Policy. The following terms apply to all products purchased from us.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural form.

DEFINITIONS

For the purposes of this Return & Refund Policy:

Company (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Shan Sweets & Restaurant.

Goods refer to the items offered for sale through our website or services.

Orders mean a request by You to purchase Goods from Us.

Service refers to our website and online ordering services.

Website refers to Shan Sweets & Restaurant’s website.

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

GENERAL RETURN POLICY

Due to the perishable nature of food and sweet products, items purchased from our physical store or through online delivery are generally non-returnable.

However, returns or replacements may be considered if:

  • The product delivered is damaged

  • The wrong item was delivered

  • The product quality is found to be unsatisfactory upon delivery

All return and replacement requests are subject to review and approval by our team.

REFUND POLICY

To be eligible for a refund or replacement, you must notify us within 24 hours of receiving your order.

Refunds or replacements may be approved under the following conditions:

  • Product received was damaged during transit

  • Incorrect product was delivered

  • Product quality issue verified by our team

To process your request:

  • Please provide clear photos/videos of the product

  • Share your order number or proof of purchase

After reviewing the submitted information, our support team will inspect and verify the issue. If approved, the refund will be processed to your original payment method within a reasonable processing period depending on your bank or payment provider.

NON-REFUNDABLE CONDITIONS

Refunds or returns may not be accepted in the following cases:

  • Change of mind after delivery

  • Incorrect address or failed delivery due to customer unavailability

  • Product complaints raised after the allowed reporting period

  • Partially consumed products without valid quality concerns

HOW TO REQUEST A RETURN OR REFUND

For Return, Refund, or Replacement requests, please contact our customer support team with your order details and supporting images.

Contact Us

Shan Sweets & Restaurant
Email: info@shansweets.com
Phone: +91 XXXXX XXXXX

Customers will receive updates regarding their request status via Email, Phone, or SMS using the contact details provided during the order process.