Shipping policy

Here’s the updated Shipping Policy content customized for Shan Sweets & Restaurant:

Shipping Policy

Shan Sweets & Restaurant ("we", "our", or "us") operates this website and provides online ordering services through our platform. By placing an order through our website, you agree to the terms outlined below. These terms are designed to ensure transparency and establish mutual expectations regarding our delivery and shipping services.

1. General

All orders are subject to product availability. While we strive to maintain accurate inventory on our website, occasional stock discrepancies may occur. In such cases, we will dispatch the available items and contact you regarding the unavailable products. You may choose to wait for restocking or request a refund for the unavailable item(s).

2. Shipping Costs

2.1 Domestic Shipping

Shipping charges are calculated during checkout based on the order weight, dimensions, and delivery destination. The final shipping cost will be displayed before payment confirmation.

3. Delivery Terms

3.1 Domestic Transit Time

Orders within India are generally delivered within 5–7 business days depending on the delivery location.

3.2 Dispatch Time

Orders are typically processed and dispatched within 1–2 business days after payment confirmation. Our operations run Monday to Saturday during standard business hours, excluding national and public holidays.

3.3 Change of Delivery Address

Delivery address changes can be requested before the order has been dispatched. Once dispatched, address modifications may not be possible.

3.4 Items Out of Stock

If any product in your order is unavailable, we may cancel and refund the unavailable item(s) while dispatching the remaining available products.

3.5 Delivery Delays

If your order delivery exceeds the estimated timeframe, please contact our customer support team so we can investigate the delay.

4. Tracking Notifications

Once your order has been dispatched, you may receive a tracking link via email or SMS to monitor the shipment status through our delivery partner.

5. Damaged Parcels in Transit

If your parcel arrives damaged, please refuse delivery if possible and contact our customer support immediately. If the parcel was delivered in your absence, kindly reach out to us with photos and order details for assistance.

6. Duties & Taxes

Applicable taxes are already included in the product pricing displayed on the website unless otherwise stated.

7. Cancellations

Orders may be canceled before dispatch. Once an order has been dispatched or prepared for delivery, cancellation requests may not be accepted.

8. Customer Service

For any shipping or customer service inquiries, please contact:

Shan Sweets & Restaurant
Email: info@shansweets.com
Phone: +91 XXXXX XXXXX